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Privacy Policy
Introduction
At Access Home Care Solutions (“Access,” “we,” “our,” or “us”), your privacy and health information are very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal and medical information when you receive our home-based intrathecal pump refill services in partnership with your physician or clinic.
By using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information necessary to provide safe and effective care, including:
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Personal Information: Name, date of birth, address, phone number, email, insurance details.
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Medical Information: Health history, medications, prescriptions, pump settings, allergies, and other relevant clinical information.
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Service Information: Appointment schedules, treatment notes, refill records, and communications with your care team.
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Billing Information: Insurance, payment methods, and transaction history.
How We Use Your Information
We use your information to:
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Provide and coordinate your intrathecal pump refill services;
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Communicate with you about appointments, care instructions, and follow-ups;
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Share necessary information with your physician, clinic, or other authorized care providers;
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Process insurance claims and payments;
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Improve our services and maintain quality standards;
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Comply with legal, regulatory, and public health requirements.
How We Share Your Information
Access may share your information only with authorized parties, including:
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Your prescribing physician and clinic partners;
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Other healthcare providers involved in your care;
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Insurance companies for payment purposes;
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As required by law (e.g., public health reporting, court orders).
We do not sell or rent your personal or medical information to third parties.
Protecting Your Information
Access implements physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. This includes:
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Secure electronic systems with restricted access;
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Staff training on privacy and confidentiality;
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Secure storage for paper and electronic records.
Your Rights
You have certain rights regarding your personal and health information, including:
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Access: Request copies of your medical records;
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Correction: Request corrections to your records if inaccurate;
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Disclosure Accounting: Request a list of disclosures of your information;
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Restriction Requests: Request limits on how we use or share your information (we may not always be able to comply if it affects your care);
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Confidential Communications: Request alternative communication methods or locations;
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Complaints: File a complaint if you believe your privacy rights have been violated.
To exercise these rights, contact us at [Insert Contact Information].
Electronic Communications
When you communicate with us via email, text, or online platforms, please be aware that such communications may not be fully secure. We will take reasonable steps to protect your information, but we cannot guarantee complete security.
Retention of Records
Access retains your health and service records according to state and federal laws. Once records are no longer needed, we securely destroy or de-identify them to protect your privacy.
Changes to This Privacy Policy
We may update this Privacy Policy as needed to comply with legal requirements or improve our services. The most current version will be available at [website link]. Your continued use of our services constitutes acceptance of any updates.
Contact Us
For questions, concerns, or complaints regarding your privacy or this Privacy Policy, please contact:
Access Home Care Solutions
820 Oak Harbor Blvd.
Slidell, LA 70458
Phone: 985-707-2790
Email: assist@accesshomecaresolutions.com
Website: www.accesshomecaresolutions.com